These terms govern your use of swapmasters.co.uk and any purchase you make from us. By placing an order, you agree to these terms.
Who we are
SwapMasters Limited (“we”, “us”, “our”) is a UK-based sticker and trading card business. We are an independent reseller and are not affiliated with, endorsed by, or officially connected to Topps, Panini, the Premier League, FIFA, or any football club or league whose branding may appear on the products we sell.
Orders
Your order is confirmed once you receive an order confirmation email from us. We reserve the right to cancel and refund any order in the event of a pricing or stock error.
Swap Packages
Our packages require you to send us a set number of duplicate items in good condition as part of the exchange, as specified on the product page for that package. Dispatch of your chosen items begins once we’ve received and checked your duplicates. Please allow 5–7 working days for dispatch after we receive them — this may take longer during busy periods, as orders are handled in the sequence duplicates are received, not the sequence purchases are made.
Bespoke orders
Bespoke orders are quote-based and may vary in price and availability depending on the collection, current stock, and (for card products with insert/rarity tiers) what has actually been pulled from packs. We’ll confirm price and availability with you before taking payment for a Bespoke order.
Product accuracy
We do our best to ensure product listings and collection checklists are accurate. However, checklists provided by manufacturers reflect the intended configuration of a product at the time of production, and actual contents may vary — we cannot guarantee the availability of every specific item shown on a checklist.
Delivery and customs
Dispatch times are shown at checkout and on individual product pages. For international orders, any customs charges, duties, or import taxes are the responsibility of the customer and are not included in our prices or refundable by us.
Non-delivery or lost parcels
If your order hasn’t arrived, please contact us at contact@swapmasters.co.uk with your order number:
- UK orders: if not received within 10 working days of dispatch
- International orders: if not received within 25 working days of dispatch
We’ll investigate with Royal Mail (this may take a few additional working days) and resolve the issue with a replacement or full refund. Please ensure your delivery address is correct at checkout — we’re not responsible for non-delivery caused by an incorrect address provided by the customer.
Returns and refunds
See our separate Refund and Returns Policy for full details.
Limitation of liability
We are not liable for any indirect or consequential loss arising from your use of our website or products, beyond the value of your order.
Governing law
These terms are governed by the laws of England and Wales.