At SwapMasters, your satisfaction matters to us. If you’re not happy with your order for any reason, please get in touch and we’ll do our best to put things right.
Damaged, faulty, or incorrect items
If your order arrives damaged, faulty, or doesn’t match what you selected, contact us within 14 days of delivery with your order number and (where possible) a photo of the issue. We’ll offer a replacement or a full refund, whichever you’d prefer.
Not satisfied with your order?
If you’re unhappy with your purchase for any other reason, contact us and we’ll work with you to find a fair resolution — this may include a partial or full refund at our discretion.
How to request a refund
Email contact@swapmasters.co.uk with your order number and a brief description of the issue. We aim to respond within 7 working days.
Refund method
Approved refunds are returned to your original payment method (PayPal or card) and may take 3-5 business days to appear, depending on your bank or payment provider.
International orders
For orders outside the UK, please note any customs charges paid are non-refundable by SwapMasters, as these are collected by your local customs authority, not us.