Terms & Conditions

Effective Date: 1st July 2024

Welcome to "swapmasters.co.uk". By accessing and using this website, you agree to comply with the following Terms & Conditions. Please read them carefully before proceeding.

 

1. Use of the Website

You agree to use "swapmasters.co.uk" in accordance with applicable laws and regulations. Any unlawful or unauthorised use of the website is prohibited, including, but not limited to:

- Posting or sharing offensive, defamatory, or illegal content.

- Attempting to hack or disrupt the website's operation.

- Impersonating another person or entity.

2. Intellectual Property

All content on "swapmasters.co.uk", including text, graphics, logos, and images, is the property of "swapmasters.co.uk" or its licensors. You may not copy, distribute, modify, or use any content without prior written consent.

3. Order Process

As you choose your specific package for any of our collections you will be given an opportunity to review the basket before purchase. Care should be taken to check the correct items are chosen before purchase. Exchange details for each package are located at the bottom of the order which are necessary to complete the order after purchase. You will receive an email confirmation confirming your order with the address to send your duplicates to as per your individual package exchange details.

4. Swap Conditions

As part of the swap you will need to (a) pay for the transaction depending on the size of the package, (b) send your duplicates as detailed in the shopping cart during the order process to SwapMasters, (c) once the duplicates are received by SwapMasters we will only then send your order out. To clarify...the duplicates need to be received by SwapMasters before we send out your chosen items.

6. Shipping and Handling

SwapMasters will check the quality of the duplicates and if acceptable will immediately send out the items in the order by the Royal Mail click and drop service using the large letter 2nd class option.

7. Cancellations, Returns and Refunds

Cancellations are allowed and a refund will be provided via the Paypal service before SwapMasters sends the order to the customer. Returns should be send back to Swapmasters with an explanation of the problem. SwapMasters will endeavour to fulfil orders and if a mistake has occurred on our behalf will be honoured free of charge.

8. User responsibilities

It is the users responsibility after payment to send the duplicates to SwapMaster. This is fundemental as part of the SwapMasters service.

9. Dispute Resolution

Please provide all details including order number and the specifics around the dispute to [email protected]. We will respond within 48 hours and endeavour to resolve the dispute where possible.

10. Privacy

Your use of the website is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review it to understand our practices.

11. Disclaimers

The information on this website is provided "as is" without any warranty. We do not guarantee the accuracy, completeness, or timeliness of the information. We also do not guarantee that the website will be uninterrupted or free of errors.

12. Limitation of Liability

To the fullest extent permitted by law, "swapmasters.co.uk" and its affiliates are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the website, including, but not limited to:

- Loss of data or profits.

- Inability to access the website.

- Any content obtained from the website.

13. Links to Third-Party Sites

"swapmasters.co.uk" may contain links to third-party websites. We are not responsible for the content or policies of these external sites. Please review their terms & conditions separately.

14. Termination

We reserve the right to terminate or suspend your access to "swapmasters.co.uk" at any time, without notice, for any reason, including but not limited to a breach of these Terms & Conditions.

15. Changes to the Terms & Conditions

We may update these Terms & Conditions from time to time. Changes will be posted on this page with a revised effective date. Your continued use of the website constitutes your acceptance of any changes.

16. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any legal action or proceeding arising out of or relating to these Terms & Conditions shall be brought in the courts of England and Wales.

17. Contact Us

If you have any questions or concerns about these Terms & Conditions, please contact us at:

Email: [email protected]